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Desktop Client Overview and Installation

Content in Progress

This page is being migrated from the legacy help documentation. Full content will be available soon.

Overview of the Desktop Client

What the Desktop Client is and when to use it instead of the web browser.

System Requirements

Supported operating systems, Java versions, and hardware requirements.

Launching the Desktop Client

How to launch the Desktop Client for the first time and on subsequent uses.

Working in Offline Mode

How to use the Desktop Client when a network connection is unavailable.

Optimizing System Performance

Tips for improving Desktop Client performance on your machine.

Adjusting Display Settings for High-Resolution Monitors

How to configure scaling on high-DPI Windows displays.

Restoring the Desktop Icon

How to restore the Desktop Client shortcut if it is missing.

Uninstalling the Desktop Client

How to completely remove the Desktop Client from your computer.

SureClinical Log Files

Where to find log files for troubleshooting.