Desktop Client Overview and Installation
Content in Progress
This page is being migrated from the legacy help documentation. Full content will be available soon.
Overview of the Desktop Client
What the Desktop Client is and when to use it instead of the web browser.
System Requirements
Supported operating systems, Java versions, and hardware requirements.
Launching the Desktop Client
How to launch the Desktop Client for the first time and on subsequent uses.
Working in Offline Mode
How to use the Desktop Client when a network connection is unavailable.
Optimizing System Performance
Tips for improving Desktop Client performance on your machine.
Adjusting Display Settings for High-Resolution Monitors
How to configure scaling on high-DPI Windows displays.
Restoring the Desktop Icon
How to restore the Desktop Client shortcut if it is missing.
Uninstalling the Desktop Client
How to completely remove the Desktop Client from your computer.
SureClinical Log Files
Where to find log files for troubleshooting.